Which MOST helps an organization adapt ITIL concepts so that they apply to the organization'sSpecific circumstances?
Which term relates to service levels aligned with the needs of service consumers?
Which activity is part of the 'continual improvement practice?
Identify the missing word in the following sentence.A user is [?] that uses services.
Which is part of the 'focus on value' guiding principle?
Which guiding principle recommends eliminating activities that do not contribute to theCreation of value?
Which statement about value creating activities is CORRECT?
Which is a service request?
What should be done for every problem?
What is defined as a change of state that has significance for the management of an ITService?
Which phase of problem management includes analysing incidents to look for patterns andTrends?
Identify the missing word in the following sentence.A known error is a problem that has been [?] and has not been resolved.
Which dimension of service management considers the workflows and controls needed toDeliver services?
What is the starting point for optimization?
Why should incidents be prioritized?
